Tech Support Time

Holy crap, guys. I don’t know anything about blogging. Like, I am a 33-year-old educated women and I’m not sure I’ve ever felt more daft than I did in the week of working on the Bev Revamp. I’m quite certain the EWeath and Melva were ready to kill me, but I’m also quite certain that they are like, literally, some of the best friends ever, and took it in stride. They have plenty of positive Bev memories and moments to fuel them through the frustration of trying to show me how to add Google font to my blog, or trying to help me figure out the difference between featured content/promo boxes/menus. At least I hope they do, after 10+ years of friendship each. 

You know who doesn’t have positive Bev memories, and literally probably wants to get on a plane from their cubicle in Bangladesh and actually strangle me? All three of my tech support live chat people. I should start by reiterating that I love chat support. It’s my favorite type of customer service. For several reasons. I don’t think it’s the tech supporter’s favorite type of customer service when they are on the other end of a Bevvy G convo….

Actual quotes from conversations:

Ramzeen asks Bev an information question. Probably an extremely basic one…
“How do I know that?’ -Bev

“Bev, please download all the files now.” -Ramzeen
“I’m sorry this is all like a foreign language to me.” -Bev

“I don’t know what that means.” -Bev

“Can I ask you two other questions while that downloads or are you helping others as well?” -Bev

Rashwin tries to wrap up our conversation…
“Oh, my friend Rashwin, I still have more questions for you.” -Bev
Rashwin chugging shots in Bangladesh…

After at least 45 minutes of chatting with Rashwin…
“You are so helpful and I will be leaving you a great rating!” -Bev
“Always happy to help you, Beverly.” -Rashwin
Bev finally closes out the chat window. Rate & exit button won’t work. I’m sorry, Rashwin! If I ever make it to Bangladesh, I’m buying you a Coors Light!!! 

On top of all this, there was a moment with my first tech supporter, Ramzeen, where he was asking me to log into my cPanel. I was all like, “Look, Ramzeen, I don’t know what my cPanel is, but I don’t think I should be sharing it with you over the internet! At least buy me a drink first, for the love of God, man!”

Anyway, through all of the tech support trauma, here we are.

At Bev 2.0.

And, damn, it feels good to be a gangsta.

-Bev